PROGRESS CAPITAL | Give Great Feedback: An 11-Step Primer
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Give Great Feedback: An 11-Step Primer

Give Great Feedback: An 11-Step Primer

12:00 15 May in News & Talk

Star employees aren’t born.  They’re made by the feedback they get from bosses and colleagues.

 

What You Want to Do

  • Give feedback as quickly as possible.  If someone does something great;  tell them right away.
  • Go public with positive feedback.  Praise in public is worth more than praise in private.
  • Be specific.  “Good job” tells your best manager nothing.  “I really liked the accuracy of your report,” tells her what she should keep paying attention to.
  • Ask questions about what made a meeting, survey, interview or sales call so effective.  Asking questions is a terrifc way to pay a compliment;  it shows you know you can learn from someone else and value that person’s perspective.
  • Inquire about other peoples’ contributions.  Who else worked on the project?  This gives the obvious author a chance to share credit and identifies other high achievers you want to notice.
  • Monitor improvement and progress.  If a group or team is getting a lot better at something, say so.  Everyone likes to feel that they are making headway so ask yourself;  what are these people doing better now that they didn’t do a couple of months ago?

 

What You Don’t Want to Do

  • Overdo your praise.  Make it meaningful, not routine.
  • Embarass.  Keep negative feedback private and use it sparingly, when it really counts.
  • Fudge.  Be very detailed and suggest remedies so that you don’t inspire hopelessness.
  • Get stuck in the past.  Suggestions for doing better next time are more motivating than rehashing past events that can’t be changed.
  • Above all:  remember what it was like when you weren’t the boss.  What made you want to strive for improvement?  Whether it was a good experience or a bad one, use it–only to do it better for others.